Sue Kay Lam-Kent

Senior Director

Richmond, VA

I partner with individuals to provide highly customized and confidential conversations, guidance, and support. I create a safe space to learn and grow while also holding them accountable for goal/personal accomplishments.

MY EXPERIENCE

A career in human resources with a variety of roles from employee relations to diversity, equity, inclusion, and belonging (DEIB) to benefits to learning & development to organizational development
Extensive experience in managing human resources for mergers and acquisitions
Substantial experience working in international human resources
Solid experience in organizational development work with a Fortune 500 Financial International Company
Partners with clients at all levels from managers to C-suit

MY INDUSTRIES

Financial
State government
Manufacturing
Non-profit
Pharmaceutical
Power and energy
Retail

MY COACH APPROACH

Building strong trusting client relationships at the beginning
Having clients see themselves more clearly through self-awareness
Bringing awareness to unconscious bias to manage blind spots
Creating a continuous growth and learning environment
Facilitating new ways of thinking and operating
Developing new skills that will allow clients to better reach their goals

MY QUALIFICATIONS

M.A., Human Resource Development, Summa Cum Laude, George Washington University
B.S., Marketing, Christopher Newport University
USA and international human resources experience
Executive Coaching Certification (ICF-Certified Program)
Ability to create and deliver high-quality coaching and leadership development programs

ABOUT ME

Entertaining at our home is one way I enjoy continuing to build and cherish good relationships among people
My hidden talent is crafting, especially making cards for all occasions
I love to travel (domestic and international) to learn about different cultures and immerse myself in them

I’M KNOWN TO

Listen more than I speak, and listen before I speak
Guide individuals to come to their own solutions to achieve their goals
Build strong, trusting partnerships by speaking with honesty and vulnerability
Be credible – a trusted advisor, believable, and confident by exhibiting a high level of expertise in what I do

WHY I COACH

I am passionate about helping others achieve their goals and reach their full potential. Coaching allows me to use my skills and knowledge to make a positive impact on the lives of my clients. It’s a two-way street as well. I love how my clients teach me to be more present, humble, and open. Listening with all my senses, knowing the other person is opening and sharing.