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Sue Kay Lam-Kent

Senior Director
Richmond, VA

I partner with individuals to provide highly customized and confidential conversations, guidance, and support.  I create a safe space to learn and grow while also holding them accountable for goal/personal accomplishments.

MY EXPERIENCE

  • A career in human resources with a variety of roles from employee relations to diversity, equity, inclusion, and belonging (DEIB) to benefits to learning & development to organizational development
  • Extensive experience in managing human resources for mergers and acquisitions
  • Substantial experience working in international human resources
  • Solid experience in organizational development work with a Fortune 500 Financial International Company
  • Partners with clients at all levels from managers to C-suit

MY INDUSTRIES

  • Financial
  • State government
  • Manufacturing
  • Non-profit
  • Pharmaceutical
  • Power and energy
  • Retail

MY COACH APPROACH

  • Building strong trusting client relationships at the beginning
  • Having clients see themselves more clearly through self-awareness
  • Bringing awareness to unconscious bias to manage blind spots
  • Creating a continuous growth and learning environment
  • Facilitating new ways of thinking and operating
  • Developing new skills that will allow clients to better reach their goals

MY QUALIFICATIONS

  • M.A., Human Resource Development, Summa Cum Laude, George Washington University
  • B.S., Marketing, Christopher Newport University
  • USA and international human resources experience
  • Executive Coaching Certification (ICF-Certified Program)
  • Ability to create and deliver high-quality coaching and leadership development programs

ABOUT ME

  • Entertaining at our home is one way I enjoy continuing to build and cherish good relationships among people
  • My hidden talent is crafting, especially making cards for all occasions
  • I love to travel (domestic and international) to learn about different cultures and immerse myself in them

RECOMMENDED READING/LISTENING

Book: Dare to Lead: Brave Work. Tough Conversations. Whole Hearts by Brené Brown

I’M KNOWN TO

  • Listen more than I speak, and listen before I speak
  • Guide individuals to come to their own solutions to achieve their goals
  • Build strong, trusting partnerships by speaking with honesty and vulnerability
  • Be credible – a trusted advisor, believable, and confident by exhibiting a high level of expertise in what I do

WHY I COACH

I am passionate about helping others achieve their goals and reach their full potential. Coaching allows me to use my skills and knowledge to make a positive impact on the lives of my clients. It’s a two-way street as well. I love how my clients teach me to be more present, humble, and open. Listening with all my senses, knowing the other person is opening and sharing.

MY PERSONAL MOTTO

“Only when diverse perspectives are included, respected, and valued can we start to get a full picture of the world.” Brené Brown